Thursday, March 22, 2018

India Swept Over By The Philippines As The World’s Call Center Capital

August 8, 2016 by · Leave a Comment 

India Swept Over By The Philippines As The World’s Call Center Capital – The Philippines has overpowered India as the number one player in the global business outsourcing market, making the country as the call center capital of the world.

IBM released a report in October that says Philippines has taken over the lead in the global ranking from India. However, the IBM report did not present exact figures on how many people each country employed in the outsourcing industry.

Recently, the Philippine President Benigno Aquino has led celebrations. He said “In the past decade, the growth in the industry in the country has been nothing short of exceptional. From a virtual non-entity in 2001, your sector has earned sunshine industry status.”

The president of the Contact Center Association of the Philippines, Benedict Hernandez, said “When you think of the contact center environment, we have assumed the number 1 position. Last year, we were about 300,000. This year, its 350,000 in terms of employed Filipino working in call centers in the Philippines compared to only 330,000 in India.

Right now, the best place to put a call center from a quantity position is the Philippines.

Follow us on Twitter to get free up-to-date news via tweets from the World Correspondents, or you can subscribe to us by entering your e-mail below. You can confirm your free subscription by clicking the confirmation link that will be sent to your e-mail address. Once you've confirmed, then you're good to go.

Enter your email address:

Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!
Or sign in with your FB account!

Connect with Facebook

Random Tags: Unemployment Extension, Wikileaks, Kate Middleton, Walmart Black Friday Ads 2014, The Red Market, South Park, Space Travel