India Swept Over By The Philippines As The World’s Call Center Capital – The Philippines has overpowered India as the number one player in the global business outsourcing market, making the country as the call center capital of the world.
IBM released a report in October that says Philippines has taken over the lead in the global ranking from India. However, the IBM report did not present exact figures on how many people each country employed in the outsourcing industry.
Recently, the Philippine President Benigno Aquino has led celebrations. He said “In the past decade, the growth in the industry in the country has been nothing short of exceptional. From a virtual non-entity in 2001, your sector has earned sunshine industry status.”
The president of the Contact Center Association of the Philippines, Benedict Hernandez, said “When you think of the contact center environment, we have assumed the number 1 position. Last year, we were about 300,000. This year, its 350,000 in terms of employed Filipino working in call centers in the Philippines compared to only 330,000 in India.
Right now, the best place to put a call center from a quantity position is the Philippines.