BlackBerry’s Recent Outage Adds Headache To RIM

Late last night I received a message from my friend asking me to check the internet for the recent BlackBerry outage. He has been freaking out of not receiving any BBM (BlackBerry Message) from his girlfriend in the Middle East for the past 8 hours. According to him, this is obviously not possible as they used to exchange messages in minutes interval before it happened.

When I Googled it, I found out that there has been a massive number of complaints of service problems from BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina. It includes messaging and browsing delays. RIM admitted the problem and they blamed it on a core switch failure and said that it is “working to restore normal service as quickly as possible.”

This recent problem has been causing headache to RIM, the Canada based company which created the amazing phone. Before it happened, the company has been hurdling over its lost share with Apple and Google. They used to lead the smartphone industry and now they placed third in terms of operating system. They also participated in the recent tablet PC hype but their Playbook wasn’t able to keep up.

I’ve been a BlackBerry user and so far the phone served me well. It satisfies all my tech needs from instant messaging, social networking, email processing and even booking my favorite concerts via Lava Tickets has been very easy. I recently booked an Enrique Iglesias Euphoria Tour event for a friend using my phone. Whenever my friends ask me to switch phones I would definitely not listen to them. Carrying a a BlackBerry phone gives you a certain pride that only a blackberry user could ever feel. Lucky that I wasn’t able to experience the recent outage as it would really affect my satisfaction rating to them. I’m pretty sure that they can solve all these things in time.

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