Monday, March 19, 2018

Apple Leads PC Satisfaction Survey For Mac

February 13, 2016 by · Leave a Comment 

Just recently, the satisfaction rate of all computer users has been surveyed using the American Customer Satisfaction Index (ACSI). This is to measure how happy you are right now on your computer. Among all of them, Mac owners are the happiest. Apple, the maker of Mac got a score of 78 out of 100 for personal computers for the past 12 months which means 3% higher than last year.

Apple Inc. was able to have the highest score they ever got so far which is 86 out of 100 points. They were able to lead the board for 7 consecutive years. They were able to sold 3.5 million Mac computers, a 33 percent increase from a year earlier. Among other brands such Microsoft, Asus, Dell and others was able to gain points too compared last year. Microsoft’s Winows 7 has been the reason for the increase which is totally opposite to what has Vista brought to them in 2007.

Dell and HP, Sony and Toshiba on smaller computers was able to hit 77 points whereas HP-owned Compaq remained having 74. This rising up of the satisfaction survey was primarily due to “Lower prices, better service, and an emphasis on new, smaller systems and a variety of portable PCs” as quoted from the statement of Claes Fornell, director of the National Quality Research Center at the University of Michigan. The university created the survey, but ASCI LLC which is a private company now runs it.

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